Lead UX researcher for System Composer, a tool used by engineers to plan, design,
and
simulate large systems. Core member of the accessibility team, focused on making MATLAB and Simulink work
for everyone.
In the age of AI, knowing what to build is as important as knowing how
to build it. I am embedded within the engineering team and plan research activities to
surface what users actually need, then prioritize those needs against engineering effort and impact.
Without a dedicated PM on our team, I step into that gap, writing feature requirements and
ensuring every decision is grounded in a user-centered lens rather than assumptions.
I run usability studies specifically focused on uncovering
accessibility
gaps, then work with teams to act on what I find. Beyond fixing issues, I build the infrastructure to
prevent them, including plugins that help designers consider accessibility earlier in their process
and
tools that help QEs expand their test coverage to include accessibility use cases.
I mentor and run workshops for interns and new hires, teaching user
research,
design fundamentals, and how to think from a user-centered lens from day one. For more experienced
researchers, I have led a training on mixed methods research to help them move beyond single-method
studies and get to
stronger, more nuanced insights. Behind the scenes, I am helping to establish the recruitment
pipelines
and
processes needed to make continuous user research a reality in the org, shifting the team away from
study-by-study thinking toward a more agile, always-on research mindset.
Exploring where AI meaningfully supports UX processes, and where human
judgment remains essential. Building Claude-powered skills that apply UX evaluation frameworks to
products and interfaces, thus making expert review faster and more consistent. Alongside that,
rethinking what good research process looks like when AI is part of how products get built.
HelpshiftUX Engineer
2019 – 2021
Frontend engineering and prototyping for an AI-powered customer service platform
used by large gaming companies to provide quick support to their users.
I handled frontend development for new product features end to end. My
biggest project was leading the frontend for a no-code support page builder, a tool that let customer
support agents independently set up and manage FAQ pages for their users without needing engineering
help.
As the team transitioned to a new design system, I helped build and
refine UI components to bring consistency and polish across the product, bridging the gap between old
and new.
I prototyped emerging frameworks and libraries to assess whether they
were the right fit for our codebase and the problem at hand. After testing, I made a case for or
against
adoption based on technical feasibility and codebase constraints, and gave internal talks to walk the
team through the technologies I evaluated.
▩Education
Master of Human-Computer Interaction — Carnegie Mellon University
Bachelor's in Computer Engineering — Pune Institute of Computer Technology
▩About
Hello World! I'm Anushree. I started my career as a software engineer, and discovered my interest in UX
along the
way. After studying the art of human-centered design at CMU, I blended my tech and design
backgrounds to work on UX for technical tools at MathWorks. I'm excited about how AI is bridging the gap
between design and development, and love how AI makes it possible to just do things without
constraints. My areas of interest are accessibility, user research, and
novel
user interaction patterns in the age of AI.
I live in Boston and like to run, read, crochet, and explore new cafes to recharge in my free time.